常见问题

Pick a model, choose edition and color, enter your details with OTP verification, accept the agreement, and pay the deposit online. You get an official reservation number instantly.

Deposit refunds follow the approved cancellation & refund policy — see the legal page for details.

The estimated arrival appears on the model and tracking pages; estimated vs confirmed dates are clearly distinguished.

The remaining balance is paid on delivery via the approved payment methods; we remind you beforehand.

Yes — warranty per the approved terms starting from delivery, with after-sales service and genuine parts.